2XU has a strict Customer Return Policy and Procedure to ensure that each item is dealt with quickly and professionally.
- Items purchased online must be returned via the online return portal
- Items purchased in-store must be returned to the store of purchase
- Items purchased from a 2XU authorised partner, must be returned to the store of purchase.
We will allow a change of mind return for refund or exchange, provided that the item in question is:
- purchased at www.ca.2xu.com
- returned within 30 days of purchase from ca.2xu.com;
- in original purchased condition with tags attached;
- In original & undamaged packaging
- has not been worn
- not underwear or socks; and
- not damaged in any way
*Clearance items are final sale
We're happy for you to try on clothing to see if it fits, for hygiene reasons you must wear your own underwear underneath the garment.
**IMPORTANT** - 2XU takes no responsibility for returned items that do not reach us or are damaged in transit. Please take care in wrapping your return item/s safely and securely.
Please note, all returns must be shipped via Canada Post, there is no customer access at our warehouse.
If you wish to change your item for another size, you may do so via our return portal. After submitting your exchange via the return portal, we recommend posting your items back at your earliest convenience.
Your selected exchange item will not be reserved until your return parcel is in transit. Should you delay posting your items back to us for any length of time, we cannot guarantee that the item you have selected will still be available.
Once you have dropped off your exchange item with Canada Post, we will organise for your replacement item to be shipped to you right away.
We are happy to offer a full refund on full priced items, excluding underwear and socks, for up to 30 days from purchase provided the items meet the above requirements.
Once we have received your return, we will assess your returned item/s to ensure they comply with our returns policy. Refunds will be processed within 10 business days. Refunds will be credited back into the original account of payment.
Item/s that were bought during a sale or discount promotion will be refunded for the amount paid for the item i.e. the listed price for that item at the time of the order less the discount applied.
How do I make a return if I have moved overseas?
We offer free returns within Canada. If you would like to organise an international return, please contact our customer care team firstname.lastname@example.org to organise. Please note; return shipping cost will apply to international returns, unless your return is under Warranty policy.
When will my purchase be refunded?
We will process your refund as soon as we’ve received and inspected your return and confirmed it complies with our returns and exchange policy. You will receive an email confirming that your refund has been processed, and the funds will appear in original account used to make the purchase within 7-10 business days depending on your bank.
I think my item might be faulty on arrival?
If you believe that you have received a faulty item, please submit a request under our warranty for return or exchange via our returns portal.